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C: \ Business \ Helpdesk & Remote PC \ Public Folder HelpDesk 11.1

Public Folder HelpDesk 11.1 - Detailed Description Page
Screenshot not available Program ID: 17334
Author: kalmstrom.com Business Solutions     All programs by this author
Downloads: 55
License: Shareware [?]
Cost (USD): $1800.00
Operating Systems: win2000 winxp winvista winvistax64 win7x32 win7x64 winserver
Size: 20377K
Release Status: update
Last Updated: 2010-05-21
Our Rating: Not rated yet...   Not rated yet...
Users Rating: Not Rated Yet     (total votes: 0)
Feedback: Report broken download     Report spyware [?]
Download Public Folder HelpDesk 11.1

Public Folder HelpDesk iconCollaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and reopened in Outlook if needed. Mail conversations can be tracked.

Powerful, integrated Statistics tool facilitates business intelligence. Report generator based on MS Excel allows you to build and share custom reports with co-workerKnowledge base. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online. The ticket form is in HTML and also easy to customize.

Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking and incident management. Free 30 day trial. Extensive documentation: video demonstrations and downloadable manual and slideshow online. Subscription $150/month for all kalmstrom.com products, unlimited number of users. Outlook 2003-2010.


Keywords: Helpdesk, Outlook, Issue Tracking, Support, Call center, computer support, group support, help desk software, itil, IT help desk, customer support, help desk management, essential statistics, help statistics, software support, help desk solution

Recent Changes: Several enhancements to version 11, among them a possibility to exclude user accounts from live monitoring.

Install Support: Install and Uninstall

Supported Languages: English, Czech, Danish, Finnish, French, German, Greek, Italian, Polish, Portuguese, Spanish, Swedish, Turkish

Additional Requirements: Exchange Server 5.5 or later



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